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How to factory reset Surface Pro 4 without Bitlocker recovery key

BitLocker is a very useful feature in Windows, which allows users to easily encrypt drives. If you’ve turned on BitLocker encryption on your Surface 4 and now want to reset your device, you must enter your BitLocker recovery key during this process to continue. However, if you forget your BitLocker recovery key, you have to overcome many hurdles to reset Surface Pro 4 without BitLocker recovery key. And before proceeding, you can try to get the BitLocker recovery key via the following link before restarting the system.

  • https://account.microsoft.com/devices/recoverykey
  • https://onedrive.live.com/RecoveryKey

If you still can’t get the key, you can try to restore your computer by downloading the Surface recovery image and creating the Surface recovery USB from another computer. After

How to factory reset Surface Pro 4 without BitLocker key

Simply visit the Microsoft website and sign in with your Microsoft account to select the Surface device that needs to be reset.

Otherwise, without a Microsoft account, you can enter your Surface’s serial number to confirm and download. You will need a 16GB FAT32 formatted USB stick. Unzip/extract the recovery zip to the formatted USB stick.

Surface Recovery Image

When you are ready and the unit is ready.

To reset Surface from a USB recovery drive:

  1. Make sure your Surface is turned off and plugged in (press and hold the power button for 30 seconds).

2. Insert the USB recovery drive into the USB port on your Surface.


3. Press and hold the volume down button and the power button on your Surface. As the computer restarts, release the Power button.

4. When the Surface logo appears, release the Volume Down button.

5. When prompted, select the language and keyboard layout you want.

6. Choose the Troubleshoot option. Then choose Reset your PC . When prompted for a recovery key, select Skip this drive .

7. On the next screen, select Troubleshoot .

8. Select the target operating system you want to restore. This refers to the current operating system installed on your Surface.

9. Choose Yes to repartition the drive, and then select Next.just remove my files

10. Choose Just remove my files .

11. Select Reboot . The Surface logo will appear and the restart operation will begin. This process will take a few minutes, so be sure to give your device enough time to complete the process.

12. After a reset, you’ll be able to set up your Surface as if it were brand new.


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